Customer Services Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Full time: 35 hours per week (Mon-Fri)
Permanent
Closing date for applications: 17th November 2024
First interview: 2nd December 2024 (in the Newark office)
Second interview: 10th December 2024
About Us
The Wildlife Trusts are a federated movement of 46 charities, supported by a central charity, the Royal Society of Wildlife Trusts. Together we have 900,000 members, 32,500 volunteers and 3,400 staff across the UK. We are at an exciting moment in our 110-year history, with the development of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive.
Wildlife Trusts have restored and care for some of the most special places for wildlife in the UK. Collectively we manage more than 2,300 nature reserves, operate 123 visitor and education centres and own 29 working farms. We undertake research, we stand up for wildlife and wild places under threat, and we help people access nature.
The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities.
About You
Are you looking for the chance to work for one of the UK’s best-loved nature charities? If yes, then we have an exciting opportunity for you! We are looking for someone with experience of working within a customer service function with excellent communication and interpersonal skills and an excellent understanding of the principles of good customer care. This is an amazing opportunity for a capable and passionate person who understands both nature and people. The role also has some line management responsibilities.
The successful candidate will be a team player, with great attention to detail as well as having excellent organisation and administration skills. You will be responsible for processing calls and emails and greeting visitors. You will need to use your initiative to handle and manage difficult situations. You will have experience and a strong knowledge of using databases and Microsoft Office. You will enjoy providing assistance to the wider team and have an enthusiasm for providing first rate administrative support. You will enjoy taking responsibility for the organising and administration of some of our internal events.
The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
The Royal Society of Wildlife Trusts takes our safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. RSWT is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment.
Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools.
Who we are
We need nature and it needs us. We’re here to make the world wilder and make nature part of life, for everyone. We’re helping to make life better – for wildlife, for people, and for future generations.
The Wildlife Trusts are a grassroots movement of 870,000 members, 38,000 volunteers, and 2,800 staff across the UK. We are at an exciting moment in our 110-year history, with an ambitious new strategy in development setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive.
Each Wildlife Trust is an independent charity formed by people getting together to make a positive difference to wildlife and future generations, starting where they live.
The next 10 years will be critical in determining what kind of world we will all live in. We need to reverse the loss of wildlife and put nature into recovery at scale as a matter of urgency if we are to prevent climate and ecological disaster. This will require big, bold changes in the way we think and operate, and the development of a strong, collaborative culture. It will require key stakeholders and the public to take action for nature’s recovery.
We want our people to be as diverse as society, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.
Working with us
What we do
Our gallery
Image Credits:
Lowland hay meadow © Barney Wilczak
Kingfisher © Jon Hawkins - Surrey Hills Photography
Peatland pool © Mark Hamblin/2020VISION
Bluebell Woods © Tom Marshall
Hedgehog in leaves © Tom Marshall
Badger © Andrew Parkinson/2020VISION
Common seal © Alexander Mustard/2020VISION
Atlantic puffin © Neil Aldridge
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